Frequently asked questions
Shipping
How much is shipping?
Shipping is free on every US order, with no minimum.
How long will delivery take?
Orders are usually processed within 1–3 business days. Items from our US warehouse usually arrive 3–7 business days after dispatch; items from our international warehouse take 7–14 business days. Each product page shows its expected delivery time.
Will I get a tracking number?
Yes. Every order ships with tracking, and we email you the tracking number as soon as it ships.
I ordered two items. Why did only one arrive?
Items from different warehouses ship separately, so your order may arrive in more than one package, a few days apart. Each package has its own tracking number.
Do you ship outside the US?
Not at the moment. We ship to US addresses only.
Will I pay customs or duties?
No. Any import duties are already included in the price.
Orders and payment
Can I cancel or change my order?
Yes, before it ships. Email us right away with your order number. Once an order has shipped it can no longer be changed or cancelled.
Is checkout secure?
Yes. Payments are handled by our payment provider over an encrypted connection; we never see or store your full card details.
Do you have discounts?
Buy 2 or more items and save 10%, applied automatically at checkout. Our bundles also save you money compared with buying the items separately.
Returns and problems
What if my item arrives damaged or doesn't work?
Email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, whichever you prefer.
What if my package never arrives?
If it hasn't arrived within 30 days of dispatch, contact us. Once the carrier confirms it is lost, we'll send a replacement or refund you.
Can I return an item if I change my mind?
We can't accept change-of-mind returns of working, undamaged items. If you're unsure about size or fit, email us before you order and we'll help. Full details are in our Refund Policy.
Products
Are your products safe for my pet?
Please follow the instructions included with each product and supervise your pet while using it. Our products are not veterinary devices; if you have health concerns, ask your veterinarian.
Do electric products work with US outlets?
Yes. Products that plug in come with US plugs; rechargeable items charge by USB.
Still have a question?
Email pawgenius@inclusivecart.com. We reply within 1–2 business days.